How do I return an order? - guide

We care about your satisfaction – If the ordered products do not meet your expectations, you can return them. The entire process is simple, transparent and tailored to your needs.

You can return products without giving a reason – until 14 days from receipt of shipment . This way you can calmly review your order and decide whether the product meets your expectations.
Important! The shipping deadline for returned products cannot be longer than 14 days from the moment you inform us of your wish to return.

Return Policy

In order for your return to be accepted, please meet a few basic conditions:

• The product must not bear traces of use.

• It must be complete and packed so as not to be damaged during transport.

• The package should include printed Return form .

In some situations we may refuse to accept a return. You can find more information here:

When will we not accept returned products? - Help Center

How do I return a product? - step by step

1. Fill in Return form  - please include a printed version in the package with the returned products.
2. Prepare products - Pack them in their original packaging and then protect them well for transport.
3. Send back the package to our warehouse address:

Mood Nook
Street Równa 19 D
80-067 Gdańsk, Poland
Telephone number for returns: +48 732 483 885

Important!  The cost of returning the parcel is covered by the customer.
Damaged products are not eligible for return, so please ensure that all products are securely packaged.
If the product is damaged or incomplete, we may reduce the value of your refund.

Personal return

You have the option to make a refund in person at our boutique in Gdansk .

In this case you do not need to bring the form – just fill it out on the spot.

Refund

Upon receipt of the return shipment, the products will be checked for quantity and quality. Once the package has been verified and the return has been approved, a document will be generated for you: Correction Invoice. This document will be automatically sent to your email address provided in your order.
The refund will be made within 3-14 days.

Shipping address:
Mood Nook
Street Równa 19D
80-067 Gdańsk, Poland

How to file a complaint? - guide

At Mood Nook we make every effort to ensure that the products you order meet the highest quality standards. However, if a situation occurs in which the received goods do not meet expectations or have a defect, we allow you to submit a complaint in a quick and transparent manner.

In order for us to process your complaint efficiently, please send your complaint by e-mail to our contact address. The content of the notification should include the following information:

Order number

This is the basic identifier that allows us to find your order in our system.

Data used to place the order

Please provide your name, surname and email address (or phone number) that you used when placing your order.

Detailed description of the problem

The more precisely you describe the defect or non-conformity of the product, the faster we will be able to find an appropriate solution. It is worth including in the description:
– what product the complaint concerns,
– what is the problem (e.g. mechanical damage, color difference, missing element),
– when the problem was noticed.

Photo or photos of the advertised product

Photographs help us accurately assess the situation. Please ensure that your photos are clear and well lit – preferably from several perspectives.

Where to send your application?

Please send your complaints to the following e-mail address: [email protected]
In the title of the message, please include: "Complaint - order number" to speed up the service process.

Thank you for your trust and cooperation in ensuring the highest quality of our services.
Scandinavian Handles Team

Frequently asked questions

Do I need to provide a reason for the return?
No, we do not require a reason for the return – you have the right to withdraw from the contract within 14 days without justification.
Of course, we will be very pleased if you share your opinion. We try to listen carefully to our customers – if we notice that, for example, the color of the products is not as expected, we react and add more photos or shots of the product on an ongoing basis to make it easier for future customers to choose.

Where can I download a returns form?
You can find the return form here – Return form or in the "Returns and complaints" tab on our website.

Can I return only part of my order?
Yes, you can return selected products from your order as long as they meet the return conditions.

Who covers the cost of returning the parcel?
The cost of returning the goods is borne by the customer.

What if the product was damaged during shipping to me?
In such a case, please contact our customer service department immediately – we will prepare the complaint together.

How long will I wait for my refund?
The refund will be made within up to 14 days from the moment the return is approved.

Can I return products in person?
Yes, we invite you to our boutique in Gdańsk. You will complete the returns form on site.

Can I exchange a product instead of returning it?
We do not conduct a classic product exchange. If you would like to order a different model or colour, please place a new order and you can return the original product according to the procedure.

Can I return a product after 14 days?
Returns after 14 days are not possible under the right of withdrawal.

Will I receive confirmation of receipt of my return?
Yes, once your return has been received and processed, you will receive a confirmation email and a Correction Invoice document.