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FAQ
Knowledge Center
If you have any questions or doubts about our products, we encourage you to use the Knowledge Center located on our website. This is an ideal place for people who want to deepen their knowledge about our products, how to install them and use them. In the Knowledge Center you will find a lot of valuable information that will help you better understand the specificity of our furniture handles and how to use them.
The Knowledge Center is an organized knowledge base that contains many articles, guides and other educational materials, as well as frequently asked questions. Our goal is to provide you with the best possible service, which is why we provide you with information that will help you get the most out of our products.
If you want to learn more about our products, please visit the Knowledge Center. There you will find a lot of useful information that will help you choose the best product for your interior and use it in the most effective and comfortable way possible.
Can I return ordered products?
RETURN AND COMPLAINT FORM
If the products do not meet your needs, you can return them. within 14 days of receipt . After this deadline, no refund is possible. Products must be in their original packaging and must not show any signs of use. In the case of defects noticed after some time or after opening the product, only a complaint can be filed.
If the product is defective or damaged, report must be made within 3 working days .
After a positive consideration of the complaint, we will send a new product at our expense, after returning the defective item.
Returns and complaints should be reported first through our returns and complaints system .
Please do not return any products without first registering them in the system.
Email contact at [email protected] has character emergency only and is intended only for use in the event of technical problems preventing the use of the system.
Once the return or complaint has been received and verified, funds will be refunded in accordance with applicable regulations. Unauthorized returns will not be accepted. Detailed information can be found in our regulations .
What type of payment do we prefer?
We would like to inform you that in order to respond to as many of your requests as possible, we do not operate an active line for incoming calls.
